Retail Manager

Purpose of the Post

As a retail manager, you’ll manage the daily operations the Yellow Door Deli and will have
employees reporting to you. You’ll report to the Managing Director.
You’ll ensure promotions are run accurately and to the company’s standards and make sure
that staff are all working towards the target for the day. It’s also your job to ensure that
excellent customer care standards are always met.

Reporting to / Responsible for

Managing Director / Deli Team

Duties and Responsibilities of the Post

• Manage and motivate a team to increase sales and ensure efficiency
• Manage stock levels and make key decisions about stock control
• Analyse sales figures and forecast future sales
• Engaging clients- both in store and online
• Promote Deli Events/ Supplier days/ Sampling days
• Organise special promotions, displays and events
• Deli social media
• Developing the online sales platform
• Interacting with the bakery team regarding product development
• Analyse and interpret trends to facilitate planning
• Use information technology to record sales figures, analyse data and forward plan
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews
• Provide or organise training and development
• Ensure standards for quality, customer service and health and safety are met
• Resolve health and safety, legal and security issues
• Respond to customer complaints and comments
• Attend and chair meetings
• Update colleagues on business performance, new initiatives and other pertinent issues
• Tour the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
• Deal with sales, as and when required
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing
• Initiate changes to improve the business, such as revising opening hours to ensure the store can compete effectively in the local market
• Promote the organisation locally by liaising with local newspapers, media and the community in general
• Deal with other aspects of the business, such as customer service, finance, human resources, information technology, logistics or marketing

Essential Skills

• Multi-tasking
• Decision making
• Leadership
• Motivation
• Organisational skills
• Effective communication
• Team Player
• Customer Focus

Variation Any other duties as may be decided from time to time by the Managing Director. All Yellow Door staff may work, from time to time, across different venues in Northern Ireland and flexibility in this regard is important.